Why choose our vision plan?
Industry leading benefits
Comprehensive eye exams
We partner with network providers to provide members access to quality vision care. In-network providers deliver complete vision examinations, arriving at a diagnosis and treatment plan (if needed).
Our frame benefit emphasizes member choice by providing a generous allowance toward the retail cost of virtually any frame on the market today. If the frame costs less than the allowance, the member has no additional out of pocket, other than applicable copay. If the frame costs more than the allowance, the member is only responsible for the difference, plus any applicable copay.
In response to the ever-increasing demand for contact lenses, we offer a contact lens benefit that is unparalleled in the market today. Our contact lens benefit offers members covered-in-full (after applicable copay) contact lenses from many leading manufacturers. The exam, fitting, contacts (including disposables), and up to two follow-up visits are covered in full.
Access to discounts on laser eye surgery
Through an alliance with the Laser Vision Network of (LVNA), we are able to provide our members with access to discounted laser eye surgery procedures. Our members and their families can receive substantial savings from highly reputable providers throughout the United States.
The LVNA provides our members with a nationwide network of more than 500 laser vision locations. The LVNA credentials its laser vision providers according to National Committee for Quality Assurance (NCQA)-recommended standards.
Visit Laser Vision Network of America or call 1-855-581-2020 for more information.
Your customized vision plan
To take full advantage of your vision care benefit, be sure to carefully review the vision care brochure provided by your benefits department. Don't take chances with your most precious possession - the gift of sight. For more information about your vision plan, simply log in to the website using your username and password.
Unmatched network availability
Our diversified national provider network of nearly 60,000 providers includes both private practice and retail chain providers.
Easy to use benefits
To ensure our members receive the most out of their vision care benefits, we have developed a plan that is easy to use. When you want to access your benefits, follow these steps:
Step 1 – Review your customized benefits
Review your customized benefits to determine your plan design and applicable copays. A copy of your benefits brochure may be obtained from your benefits representative or online. For more information about your vision plan, simply log in to the website using your username and password.
Step 2 – Find a provider
To locate a participating provider, use our provider locator tool to find a convenient provider near you. You may also contact our 24 hour, toll-free Interactive Voice Response system at 1-800-440-8453 and follow the prompts to locate a provider.
If you prefer to speak to a customer service representative, we are available Monday through Friday, 8:00 a.m. to 11:00 p.m., and Saturday, 9:00 a.m. to 6:30 p.m., Eastern Standard Time at 1-800-440-8453.
Step 3 – Schedule the appointment
Simply contact the provider directly to schedule an appointment. Provide the patient’s name and date of birth, and identify the patient as having our vision plan coverage. We will take care of the rest.
Step 4 – Your eye exam
The participating provider, a state-licensed optometrist or ophthalmologist, will perform a complete eye examination, including a review of the patient's case history, an examination for eye pathology and abnormalities, visual analysis (refraction), visual field testing, and, if necessary, diagnosis and prescription.
Step 5 – Your eyewear
If you need prescription eyewear, your provider will assist you in selecting and ordering your prescription. The provider will contact you when your eyewear arrives. Eyewear is dispensed at the provider's office to ensure optical accuracy and proper fit.
We offer both in- and out-of-network benefits. Please consult your benefits brochure or login and select the View Benefits section of this web site to determine if your plan provides an out-of-network reimbursement benefit.
If your plan has an out-of-network benefit, and you choose to visit an out-of-network provider, simply pay the out-of-network provider in full for all services and materials received. Then submit an itemized copy of the receipts to us, along with a note requesting reimbursement. We will reimburse the subscriber according to the plan’s reimbursement schedule.
To view your plan’s reimbursement schedule, login and select the My Benefits link. It is important to note that out-of-network reimbursements are not subject to plan copays. For information on how to file a claim, click here.